• I Love Tiger!

    18th July, 2011

    i-love-tiger1We’ve recently launched ‘I Love Tiger’- our social loyalty scheme which really will give you something for nothing. As a friend of Tiger on Facebook you can earn points simply by interacting with us.

    Status tags are worth 10 points, Photo Tags and Event RSVPs 20 points, and Likes Shares and Comments will each bag you 30 points!  The points can be put towards exclusive Facebook rewards or converted to Tiger Credits that can be spent on design and marketing services from the Tiger Services shop. You will be able to keep track of the points you have accrued from the I Love Tiger dashboard in Facebook, redeem your rewards once you have accumulated enough points, and check your position on the community leaderboard.

    The loyalty scheme goes hand in hand with our new Tiger credit scheme through which you can earn 1p for every £1 that you spend with us. You can use your points to spend on any product or package from our Services shop.

    For a limited time only, we are offering double points on all purchases and all Facebook interactions! Sign up now

    Tiger Commerce Offer Even More for Your Money

    15th June, 2011

    We have upgraded a number of features in our popular Royal and King Tiger packages, but you don’t have to pay more for the privilege! Now included in the Royal Tiger package, which costs £700+ VAT, is a bronze design package that contains everything you would need to create a professional looking shop front, from a shop banner to bespoke colour scheme.  The upgraded King Tiger package now includes a silver design package and SSL Certificate with logo, along with all the other essential features you’d need to create a successful online shop.

    For more information or to purchase these improved deals, visit the Services Site or call us today on 0844 770 6877.

    05_26_tiger_royalking_package_promo_banner-5

    Tiger Commerce Celebrates Birthday with the Release of Free Ecommerce Software

    11th April, 2011

    217179_10150535296270061_127741240060_18016538_715744_nTiger Commerce has been providing its Ecommerce platform for 2 years as of this April, and to celebrate this and a successful year they are set to launch their first free version of the software. Called Tiger Cub, this “infant” package is designed to help businesses get a foothold in the online market, delivering use of the software and the opportunity to experience a whole host of ecommerce features and benefits without having to pay any fee.

    Tiger Cub is a slimmed down version of the usual Tiger software, allowing users to list up to 20 products with product management features, have flexibility of the customisation of the shop with the Design Studio, and even the option to integrate this with their recently developed fCommerce application on Facebook. Best of all, there are no set-up fees, it’s free to use with no downloads required, and hosting is included.

    Customers can always upgrade to a higher tier package if they feel they would like a piece of functionality that it absent from their ecommerce arsenal, but otherwise they can be rest assured that the Tiger Cub package will get their online business up and running completely free of charge.

    Tiger Commerce’s Technology Director, Neil Smith said “After a very successful 2nd year, we are happy that we can give something back to the community and be first in the market to offer free SaaS ecommerce. It’s important to prove that your product is successful through paid-for-packages before offering a free solution. We’ve done this with our existing community and are now opening up the software to a wider audience who we hope in turn, will help catalyse more opportunities, feedback and initiatives for the future development of Tiger Commerce and its existing members.”

    Tiger Commerce prides itself on developing straight-forward Ecommerce software, suitable for users with varying levels of Ecommerce experience; from those who are making their first venture onto the internet, to the businesses with well-established online identities. Tiger Cub now makes it easier than ever for businesses to take themselves online.

    To try out Tiger Cub for yourself, sign up at http://www.tigercommerce.co.uk/packages-pricing

    Tiger Commerce Services Shop

    16th February, 2011

    tigercommerceservicesshopTiger Commerce now offers a complete ecommerce solution for online retailers with our new Services Shop.Our one-stop shop for Tiger Commerce’s online retailers was launched in December and allows our customers to buy their range of ecommerce services online, from ecommerce website design elements, technical services and even software training packages.

    From full ecommerce website design packages to animated homepage images or static promotional banners the Services Shop has a full range of design services to choose from. Need help with the organisation and administration of your site or with marketing your online shop? The Tiger Services shop has a choice of Technical and Marketing services.

    Neil Smith, Tiger Commerce’s Technology Director said: “The Tiger Commerce Services Shop is ideal for merchants who are inexperienced in the various technical aspects of building a successful ecommerce business. The shop provides a whole host of professional services that are designed to increase traffic, conversions and ultimately profit into their online business.”

    The Tiger Services Shop is built on our own platform, and is one of thousands of online Tiger shops. Visit the Tiger Commerce Services Shop.

    Tiger Commerce presents…fCommerce your gateway to a Facebook shop

    16th February, 2011

    Our aim at Tiger Commerce is revolutionise the way we shop online and the recently launched fCommerce- your Facebook Shop to trade within the social network- is one of our newest developments.

    Facebook Shop enables Facebook users to purchase goods and services without leaving the site to complete the transaction. This innovative technology enables anyone to set up their very own Facebook Shop without the need of an existing Tiger Commerce Shop.

    With more than 500 million active users on Facebook and people spending over 700 billion minutes per month on Facebook, your product exposure couldn’t be better operating in the largest and busiest community ever.

    “With people spending more and more time on social networks, it was a natural step to develop our business offering to incorporate the huge potential of this outlet. There are currently more users on social networks than there are on email, so the power of Facebook cannot be ignored.” said Neil Smith, Tiger Commerce’s Technology Director.

    Knowing that the rate of basket abandonment is high if customers are required to leave the site to complete the transaction, we’re delighted to create a service which benefits both the retailer and its customers.”

    The best news about fCommerce is that it’s absolutely free. That’s right all you need is a Facebook profile page. Follow the simple instructions and your online shop will be up and running in no time.

    Facebook Shop works by connecting to your Google Base Feed, which means products are fed onto Facebook with the exact same details including name, price and images that appear on Google. If you currently don’t have an eCommerce website then fCommerce allows you to manually upload items via the product spreadsheet import/export tool available within the software. You then have the ability to take payments through your Facebook Shop, have a brochure site with no payments and/or link back to products in your established eCommerce site.

    The key features of Tiger Commerce’s Facebook Shop include:fcommerce

    1.  Setup in minutes
    2.  Search the entire catalogue
    3.  Load products instantly from an existing Google Based Feed
    4.  Manually upload products via a spreadsheet
    5.  Full shopping basket and typical eCommerce features
    6.  Choice of payment services (PayPal, Paypoint.net)
    7.  Supplement existing ecommerce websites or use as a standalone shop
    8.  Additional power of Facebook’s content sharing

     Initial interest in the online shop software has been highly positive with online retailers including Grace is Green, Troop Supplies Ltd and Furniture Oracle already trialling the service. To try the revolutionary service for yourself visit www.facebook.com/apps/application.

     

    Draw A Tiger - Competition!

    18th October, 2010

    competition

    Win a £500 Design Package for your Tiger Commerce Shop

    We’re running an exclusive competition where we’re giving our Tiger Commerce customers the chance to win a professional design package for their shop.

    To enter our competition all you need to do is draw a Tiger by hand, using only pencils, pens, crayons or paint and in any setting you wish!

    Some Inspiration

    We’ve already had a great response with new entries coming in daily, check out the competition page on our main site to see the submissions so far!

    Start yours now!

    Once you’ve completed your Tiger send it over to us through the post or via email.

    We’ll then let the Tiger Community select the winner as we will post all the entries to our Facebook page – and the drawing with the most ‘likes’ will win!

    All of the drawings we receive will be posted on both our main website competition page and our Facebook page. The winner will be decided by Tiger Commerce, based on collective feedback from the community, and we’ll announce the winner on Friday 29th October.

    Where to Send

    Post your drawings to: Tiger Commerce Competition, Corbin Business Park, Caring Lane, Bearsted, Maidstone, ME14 4NJ, or email sales@tigercommerce.co.uk with the subject line as ‘Tiger Commerce Competition’.

    Reduce Cart Abandonment with Postcode Address Finder

    17th May, 2010

    With cart abandonment reduction becoming an ever more important consideration to online trading, etailers are ever more having to become more savvy to the do’s and don’ts with their ecommerce websites.

    The time it takes for a customer to complete the checkout process is an important factor; getting the balance right between collecting enough information to efficiently fulfill the order and further market to the customer versus making the whole process take as least time possible is a fine line. The more time a customer spends filling in personal information or credit card details provides more time for them to change their mind and abandon the sale.

    Tiger Commerce’s new Postcode Address Finder (PAF) tool is a great new addition for merchants looking to help reduce cart abandonment. The tool means customers only need to enter their postcode and then click on the ‘Find Address’ button, pick their address from the list and their address information is then populated into the other fields automatically.

    Tiger Commerce's Postcode Address Finder

    Tiger Commerce's Postcode Address Finder

    The PAF tool benefits include:

    - Reduce e-commerce cart abandonment - PAF reduces the check out time by over 30%

    - Save time and money - Saves over one minute of typing time during the checkout process

    - Increase data accuracy - The address going into your customer database will be correct

    - Avoid the cost of missed deliveries - Helps ensure online orders are delivered first time, every time

    - Improves customer service - Improves trust in your website by creating a more professional feel whilst also giving your customers a more personalised experience

    IMRG Logo

    "Inaccurate addressing cost the e-Retail industry £146 million in 2009."

    “A recent survey conducted by the Interactive Media in Retail Group (IMRG) in partnership with Postcode Anywhere revealed inaccurate addressing, through missing postcodes, cost the e-Retail industry £146 million in 2009″.

    For further information on enabling this tool within your Tiger Commerce ecommerce site, please call 0844 770 6877.

    Tiger Commerce sponsors World Record Breaker!

    28th April, 2010

    GForces’ very own Kevin Robins (Head of Client Services) beat the Guinness World Record for fastest marathon run in an animal costume at the Virgin London Marathon in 3 hours 30 minutes!

    Sponsored by Tiger Commerce (owned by GForces), Kevin was wearing a giant Tiger’s head on his shoulders and a tiger striped costume to match. As I’m sure you can appreciate from the photos, Kevin looked the part:

    Tiger Commerce

    Tiger Commerce sponsors World Record Breaker!

    With 3 hrs 42 min 27 sec and a competing lobster to beat, Kevin has set an amazing  new world record. We congratulate him on his victory and fundraising for Muscular Dystrophy and  look forward to seeing him break this record again in the next marathon.

    With the power of Tiger Commerce behind him, we aren’t surprised by Kevin’s achievement.

    Related Websites:

    http://news.bbc.co.uk/1/hi/england/london/8641951.stm

    http://www.facebook.com/group.php?v=wall&gid=110478388980949

    http://community.guinnessworldrecords.com/_London-Marathon-preview/BLOG/2311387/7691.html

    The value of online customer service

    1st April, 2010

    As IMRG recently reported that there are now 150,000 online retail businesses in the UK employing some 600,000 people, it’s clear that the level of competition has reached an all time high. Many ecommerce businesses complain that their business is driven by price, but a recent report from StellaService in the US says that online shoppers will pay a premium of 10.7% for great service (and they put a monetary value on that service of $17.3billion in the US market).

    So if you are a small ecommerce shop, what are the best ways to grab a share of that added value available to online retailers?

    • Speed of Delivery The report says that the leading factor for great customer service is speed of delivery. Our experience shows that small ecommerce websites can often beat the larger online players with speed of delivery. Not to mention any names, but how often are you kept waiting 5-7 days by a major online retailer?. So if you know that you can deliver quickly, then make it clear on your website as it clearly matters to consumers and could be the difference between a sale or no sale.
    • Customer Interaction Another important element in customer service is the way you/your staff deal with customers over the phone or via email. Again this is an area where small website shops can provide a better experience. Would you prefer to talk to call centre or someone in a who really cares about and knows their products?

    Large ecommerce websites like Ocado in the UK and Zappos in the US know all about customer service, but as the StellaService report points out, a bigger share of online spend is also possible for small website shops who ‘improve basic service practices and policies that matter most to online consumers’.

    Ocado and Zappos know all about customer service

    Ocado and Zappos know all about customer service

     

    Tiger Commerce launches iPhone app for etailers on the move

    25th March, 2010

    We’re really delighted to announce the launch of our iPhone app - free to all Tiger Commerce software users. This new app - mCommerce - enables shop owners to access and respond to real-time data relating to their online retail operation - all through their iPhone.

    Tiger Commerce is the first UK ecommerce platform to launch an iPhone app to complement its browser based online shop software. mCommerce facilitates order tracking and on the move updates, allowing shop owners to stay in touch with new orders and new customer registrations, as well as  historical shop data - without needing to access a laptop or computer. Tiger Commerce clients can also use mCommerce to log into their shop’s Google Analytics account for up to date analysis on shop visitor data.

    Tiger Commerce Launch M-commerce

    Tiger Commerce Launch mCommerce

    A few quotes from a couple of Tiger clients who are already using the mCommerce app:

    “I run a couple of ecommerce websites. The new mCommerce app is perfect for me; it means I can easily stay in touch with orders coming into my shops at any time and wherever I happen to be. A brilliant and really useful add on to the Tiger Commerce service” Jamie Smith, www.squadronleader.co.uk

    “We love Tiger’s i-Phone app, my co-directors and I all have other work commitments in addition to our Begolden online shop, and this allows us to easily keep track of what is happening in our shop. We really like the fact that we can access all our order management data without having to be in the office or near a computer ” Bobby Adams, www.begolden.co.uk

    The new, free-to-download Tiger Commerce app, mCommerce is available now at the Apple Store for all Tiger Commerce website shop owners.