Archive for June, 2009

The consequences of not selling online

Friday, June 26th, 2009

Interesting analysis out from the States this week shows that of the top 500 online retailers, currently just 5% have mobile commerce (m-commerce) applications. There’s no doubt that m-commerce has a long way to go, but you only have to look at how ecommerce websites have multiplied since the turn of the century to feel confident that the prediction of  50% of US retailers having m-commerce in 5 years is probably correct.

m-commerce applications

m-commerce applications

Whilst m-commerce might just be developing, what about the surprising number of retailers who still don’t even have an ecommerce website?. Why not ? Online sales growth may be slowing (latest stats out from IMRG show growth at 8% in the UK in May), but all analysts agree that online has become fundamental to the way we shop and that growth will continue to outpace offline retail.

If you are still sitting on the fence, here’s a few reasons why you must have an ecommerce website:

- Do you really want to let the competition at home and overseas continue to steal your share of the online market? How much do you risk losing out on when ecommerce is rapidly moving to 20% of total retail sales?

- In terms of consumer perception, it’s probably damaging in 2009 NOT to have a website shop. Doesn’t it say something negative about the state of your business that in this day and age you still don’t have an ecommerce website?

- The value of ecommerce extends well beyond the revenue you make in the short term. It’s all about customer engagement and understanding more about what your customer wants - information that is so much harder to obtain via offline retail. Customers will email you testimonials, they will send you product reviews, you will be able to track all sorts of things about the way people shop for your product. All this data will help you target your communications with them and keep them engaged and coming back to your ecommerce website.

Testimonals

Testimonals

- For all you smaller retailers out there, you can no longer say that the costs of getting a website shop are prohibitive or that you don’t have technical expertise. ecommerce websites now cost less than £20 a month to set up and run (compare that to the cost of opening a new high street outlet). The technology is no longer an issue - the increasingly popular browser based , ready to use ecommerce website software is far more user friendly than earlier ecommerce platforms.

Economical ecommerce Packages

Economical ecommerce Packages

If you still haven’t got a website shop, contact Tiger Commerce today and we’ll show you how easy it is to take advantage of the online opportunity.

Tiger’s Top 10 eCommerce tips to maximise sales

Wednesday, June 17th, 2009

We’re often asked for tips on maximising conversions for ecommerce websites. Here is our quick check-list of basic principles that all ecommerce websites need to apply (it’s amazing how many of the well established website shops do no adhere to these basic requirements). 

1. Product descriptions - make sure your product copy is optimised (well written, complete and persuasive). Include links to brochures, technical specs, buying guides etc.

2. Product images - poor images do not inspire confidence so don’t use them. Use multiple images/views and consider the use of video to help sell your product.

3. User Product reviews - research shows that these work, increasing conversions on ecommerce websites by as much as 20%, so make sure you use customer feedback to help sell your product.

4. Cross-sell - take every opportunity to upsell and cross-sell by linking associated products, accessories/add-ons, ‘people who bought this, bought that’ and promotional bundles.

5. Delivery charges & Returns - make sure that these are transparent in your website shop and easily located. Don’t make customers wait until the checkout to find out the delivery charge.

6. Contact Details - make it easy for customers to get in touch and DO include a phone number. This can be the difference beteween making and losing the sale.

7. Registration - in order to reduce shopping cart abandonment, you should have a ‘proceed to checkout with registration’ or ‘fast checkout’ option.

8. Customer confidence - ensure that you display your secure SSL server certifications for customer data and payment processing on your ecommerce website.

9. Out of stock products - if an item is out of stock do not let customers begin to purchase it. Encourage repeat visits by indicating when you’ll be back in stock and show alternative products that they might like instead.

10. Marketing - review your ecommerce website to ensure it is optimised for customer recruitment via the search engines. Use email marketing to build customer loyalty and engage in social media marketing via blogs, forums and networks.

If your current ecommerce website software does not allow you to apply these fundamentals, then you should consider switching to one that does. Tiger Commerce has all the functionality you need to maximise your online sales.

Effective email marketing for ecommerce websites

Friday, June 12th, 2009

Any ecommerce website shop needs to include email marketing in their online marketing mix. But competing with vast amounts of email traffic is a challenge. If you’re reviewing your email marketing or starting out in this area then we  recommend you take a look at Epsilon’s survey into global consumer email preferences and also read the e-Dialog article on Internet Retailing.

Email Marketing

Email Marketing

A few highlights from this reports to remind you of the power of email marketing………….

- In the UK 25% of people open 90-100% of permission based emails

- Email is still far more popular than social networking for personal communication - 79% of respondents use it as opposed to 10% using social networks.

- 63% of consumers say that receiving a promotion via email would prompt them to make an impulse online purchase compared to offers advertised on websites (47%) and through social networks (11%).

Does your ecommerce website software have inbuilt email marketing functionality allowing you to create and distribute emails to your opt-in email list? If it doesn’t, then you should take a look at Tiger Commerce. Sign up for your Free Trial today!