It’s an honour to be asked by Practical eCommerce to be an expert contributor to their new monthly ‘Ten Great eCommerce Ideas’ article. Practical eCommerce is recognised in the USA as a leading resource for online businesses and ecommerce websites. We’re delighted that Tiger is getting some attention across the pond and that we’re recognised as a source of ecommerce best practice. Read our October Great eCommerce Idea here. There’s also plenty of interesting stuff to read on this site - we find it helpful to get a US perspective on ecommerce.
Archive for September, 2009
Tiger gets a mention across the pond
Wednesday, September 30th, 2009Sell More Online this Christmas
Wednesday, September 23rd, 2009Christmas really is just around the corner and no doubt you’ve been stocking up in preparation for the season.
The great news for etailers is that consumers at Christmas turn to the web to avoid the hassle of the High Street; in 2008 a third of all shoppers did more than HALF of their Christmas shopping online and a significant number avoided the High Street altogether. Although, more shoppers this Christmas will be looking for competitive pricing, the good news is that they are more likely than ever to turn to the internet to source the best deals, widest choice and greatest shopping convenience.
The season starts early – the peak online shopping weekend last year was end of November – with consumers purchasing early so that deliveries reach them in time. So the message from us is don’t delay, you need to start getting your website shop ready for Christmas NOW.
Here’s our list of tips to make the most of the peak shopping season:
1. Decorate your Shop!
Make sure your ecommerce website has a seasonal feel. The Oxford Street Xmas lights are switched on 3rd November this year, so target October to launch your shop’s Christmas makeover. Inject a little Christmas cheer by purchasing one of our design packages for a seasonal shop banner, home page image and component box tops. Prices start at £39.99 in our Services Shop.
2. Set up Gift Categories
Make it easy for shoppers to find gift ideas by setting up gift categories, ‘gifts for him/for her’ etc. Use the ‘Featured Products’ facility to display your top gift ideas. Create a Content page reached via the top navigation menu to showcase your products in a ‘mini online brochure’. Consider getting this page professionally designed to optimise this feature. Our Content page designs cost just £299.99.
3. Review your Delivery Charges/Deadlines
Your Xmas delivery options, charges and deadlines should be displayed very clearly on your home page. As with last Christmas, we believe that free (or minimal delivery charges) will play a significant role in delivering online conversions. You can use the ‘Free delivery’ message within your on and offline communications to drive traffic to your website shop.
4. Upgrade your Product Pages
Fine tune your product pages so that they are relevant for the Christmas market. Compelling descriptions and great images go a long way to turning visitors into customers. Read our blog post on optimising product descriptions to get more tips.
5. Put in place some great Xmas Promotions
Put together some enticing promotions/offers for the season. Buy 2 get one free, free gifts with purchase etc. Make the most of upselling opportunities – use the Related Products feature to promote accessories or alternative product options.
6. Get Email Marketing
Your Tiger Commerce ecommerce website has an email marketing feature so now’s the time to use it to encourage repeat buying during the Xmas season. A current favourite email marketing promotional technique used by leading etailers is to offer one day deep price cuts on certain products – “25% off Christmas Gifts for 24 hours only” If you want help in setting up a professional and impactful Xmas email marketing campaign, take a look at our email marketing template design service.
7. Use Pay Per Click to bring in customers
Consider using Pay Per Click marketing to gain page1 visibility for your products in the search engines. Search engine traffic increases significantly during the run up to Christmas – from early October onwards. So now is the time to get a profitable return from Pay Per Click. We have recently revised our PPC packages to deliver you a cost efficient service, even for budgets below £500/month. Not only will we take the hassle out of setting up a PPC campaign, but our PPC team who spend all day, every day managing client PPC campaigns, know all the ‘tricks of the trade’ when it comes to optimising your budgets.
8. Reduce your payment processing charges
If you are looking to reduce your payment processing charges, or need a new payment solution provider, we have an exclusive deal for all Tiger website shop clients. PayPoint.net, our strategic payments partner, are offering 2 months FREE payment processing. Sign up now and you could end up paying nothing for your Christmas payment processing. PayPoint.net has a payment solution for all types of online business.
We know it’s too early to say….but, wishing you all a busy & profitable festive season…….
August online sales increase by 16%
Wednesday, September 23rd, 2009After a couple of months of slightly less upbeat online sales data, it’s great to see that IMRG (industry body for ecommerce) have come out with a bullish statement on the latest sales data for August - see below. With the Xmas season soon to kick in this is all good news for website shops. Make sure your ecommerce website is ready for the anticipated uplift in sales…..
UK shoppers spent £3.8 billion online in August 2009, which is 16% higher than in August 2008, new figures from the IMRG Capgemini e-Retail Sales Index reveal. Month on month sales fell by 10% in August, “closely in line with seasonal trends seen in previous years”.
The Index shows that nearly all sectors have seen a dip in month-on-month growth, with only the footwear, gifts and electrical sectors showing a small monthly rise in spending. Sales of shoes online rose by 3%, which the researchers suggest is down to families refreshing school uniforms for the new year.
The beers, wines & spirits and lingerie sectors have seen decreasing growth throughout 2009, with alcohol sales showing negative year-on-year growth in five out of the last six months. The lingerie sector has also continued to see negative growth each month — a sign that consumers are cutting back on luxury items as the recession bites.
The clothing sector, while experiencing a dip in sales against July, has continued to perform well throughout the year. Fashion retailers are ahead of the game in terms of performance, say the researchers, and improvements to the online customer experience, combined with competitive pricing and better returns policies, have increased the number of visits to the sites that are being converted into sales. All of this has contributed to higher than average year on year growth rates for this sector.
“The latest figures from the IMRG Capgemini e-Retail Sales Index reveal a 16% year on year growth for online spending, ahead of our 12% forecasts for the second half of the year,” says Mike Petevinos, head of consulting for retail for Capgemini UK. “The key drivers of this growth are clothing, accessories and electricals. Consumers continue to see the benefits of greater choice, price competitiveness and convenience from buying online in these sectors.
“It is no coincidence that in these sectors retailers are making the greatest strides to improve their online offer, with improved visuals, enhanced product information, more convenient delivery and return models and an increasing use of web 2.0 techniques.”
And IMRG’s Tina Spooner adds “The continued annual growth in the online retail market is evidence that this medium is withstanding the challenges of the economic downturn and the retailers that continue to expand and improve their online presence will no doubt reap the benefits during the festive trading period.”
Exclusive PayPoint.net offer for Tiger Commerce shops
Friday, September 18th, 2009Great news for all Tiger Commerce wesbsite shops - old and new. PayPoint.net, our strategic online payments partner is offering 2 months free payment processing as an exclusive promotion to Tiger clients. Sign up now and this free payment processing offer could see you through the Xmas trading season!
Free shipping will play important role in Xmas online sales
Friday, September 18th, 2009
Research from Experian CheetahMail has highlighted the effectiveness of Free Shipping offers in email marketing. In a survey conducted by them, 70% of ecommerce respondents said that transaction rates of free shipping emails were higher than without such an offer while 47% experienced higher order values.
With this further evidence that free shipping is a proven sales driver for ecommerce websites and with news from Google that Xmas shopping online has already started (we’re not even in October yet!), we’re recommending to all our website shop owners that they consider using Free shipping as a promotional tool to increase conversions this Christmas.
- Offer free shipping via email marketing and consider combining alongside other discounts/promos for maximum impact.
- Make free shipping available for a limited period only to create a sense of urgency and improve response rates. Don’t fall into the trap of sending out marketing emails every week with offers of free shipping as this will dilute effectiveness.
- Integrate your free shipping message in your Pay per Click adverts and other on or offline marketing.
- Make sure you make your free shipping message highly visible on your ecommerce website (unless you are making it available via restricted voucher code only)

















