Posts Tagged ‘eCommerce innovation’

Clothing & accessories sector fuels continuing online sales growth

Wednesday, April 22nd, 2009

Data just in from IMRG show that online sales in March 09 grew by 19% compared with March 08 and the first quarter of the year saw sales up by 17%. So, the ecommerce sector is still resilient in the face of the economic downturn.

The detail of this latest data shows the growing importance of the clothing, footwear and accessories sector - with sales up 26% in March 09 compared with 08. In the early days of internet retailing, online fashion was slower to take off versus other online sectors such as books & electricals (influenced by a few high profile failures during the dot com boom). But how things are now changing!

The pioneering, pure play website shops Asos (sales will push through the £100m level this year) and Net-a-Porter (sales at £85million in the financial year just ended) have driven much of the growth by pursuing the brand aggregator route - Asos has 19,400 products in its shop. But the High Street brands are also establishing their positions online and Department stores such as Debenhams and John Lewis are reporting strong online fashion sales.  Tesco has announced that it will lauch a website shop to sell its own brand clothes later this year.

'Asos has 19,400 products in its shop'

'Asos has 19,400 products in its shop'

With competition hotting up in the sector, Asos and Net-a-Porter have both been busy working on protecting their position by improving the online experience and adding new features to their ecommerce websites. Asos recently launched a (beta) social networking site ‘ASOS Life’ where customers can set up profiles, blogs, groups and make friends.  There is talk that they plan to launch an Amazon-style marketplace for members to sell their own goods online later this year.

ASOS - Life

ASOS - Life

Net-a-Porter have also been busy. They’ve just launched their new discount designer label site www.TheOutNet.com where they’ve got some clever ideas under their ‘Flash Sales’ feature. They will offer ‘Pop Up Sales’ - themed designer sales only available for a limited time, usually up to 72 hours and ”Going, Going, Gone Sales’ - where the price of a chosen product will drop continously against throughout a limited sales period until the stock sells out.

Going, Going, Gone Sales

Going, Going, Gone Sales

The strong outlook for online clothing sales make this an exciting sector to watch.

Design comes to the fore for ecommerce

Wednesday, April 1st, 2009

eCommerce has come a full circle. In the early days, 10 years ago, one of the reasons ecommerce website shops failed was because they were too ambitious with highly designed, flash dependent shop fronts - remember boo.com?. Most people did not have the broadband connections to allow them to enjoy those fancy graphics.

Over recent years there has been a strong focus on ecommerce website functionality and getting the basics right. Website shops looked dull, but they worked well.

But now as eCommerce matures, customer expectations on shopping experience and usability are shifting. With more and more players seeking the attention of the online shopper, design is now back on the priority list for website shops looking to create a strong visual impact in a highly competitive market place.  It’s not enough to offer great products and prices; you need to ensure that the shopping experience is better than your competitors. Design is one key element of improved customer experience.

Design back on the Priority List

Design back on the Priority List

The team at Tiger Commerce has worked with a number of its top ecommerce clients to come up with innovative designs that reflect the shop branding, improve the overall customer experience and create a lasting impression to promote customer loyalty. We now believe that this is where we have an edge over our competitors and we offer a full range of design services to our online businesses.

Innovative Designs

Innovative Designs

This is what one of Tiger Commerce’s website shop owners says “As the design and branding process developed, it became obvious that we were not only creating an ecommerce shop, but an online community. The aesthetics have enabled the site to evolve into a social community which has in turn driven sales.” Jamie Smith, www.squadronleader.co.uk

Design Drives Sales

Design Drives Sales

Ocado stands for eCommerce innovation

Thursday, March 26th, 2009

Here at Tiger Commerce, we always keep a very close watch on Ocado as they have consistently proven themselves to be at the forefront of eCommerce innovation. As the online grocer heads towards its first annual profit and with a new 5 year supply contract in place with Waitrose, Ocado continues to raise the bar in terms of eCommerce excellence.

Its most recent innovation is an Instant Order option which automatically compiles a full basked of items based on a customer’s purchasing history, thereby making it quicker and easier for customers to repeat purchase.

Instant Ordering follows closely on the heels of another service enhancement - Pre Paid delivery. Customers pay £8.99 a month and can have as many deliveries as they want for that price. The big benefit to the customer here is that shoppers can place mulitiple orders each month, including smaller ‘top-ups’  ie basket values from £40 and thereby make significant charges on delivery which can be as high as £5.99 per delivery at peak times. Delivery charges are very emotive for online shoppers and this is a clever move by Ocado to drive customer loyalty.

Ocado was also the first to display ‘use by’ dates on their products, a move which enhances their position as the most reliable online grocer when it comes to product freshness. With its dedicated delivery centre model (as opposed to the delivery from local stores model employed by its competitors), Ocado is also able to guarantee the lowest level of product substitutions and missing items. All of this adds up to a significant point of difference for Ocado in the online grocery market.   

These are just a few of a long list of innovations that Ocado have launched since it was founded in 2002.  If you want to build an eCommerce website  based on excellence, then we strongly recommend you take a look at Ocado.