Shop FAQs

How do I get started?

Getting started is simple and can be completed within a few minutes... Fortunately, no software downloads and no configuration of your personal computer are required.

The first thing you need to do is to sign up for the 7 day free trial using the ecommerce website builder. You will then instantly receive an email with the information you need to access your online shop. Don't forget, the first 7 days is a free, no obligation trial.

How long does it take to build my Tiger Commerce shop?

Having signed up for your free 7 day trial, your Tiger Commerce shop will be 'built' within 1 minute and is ready to use. An email confirmation will be sent directly to you with details of your both your Shop Front URL (web address) and Admin Area URL.

Clicking on the Admin Area URL will give present you with a log in screen. Simply use the username (email address) and password you chose in the sign up process to gain access to the Admin Area.

You can now begin the process of customising and setting up your online shop. To make things easier, the Admin Area also has a help centre that contains video tutorials, user guides and a forum to get you up and running.

Do I need anything else to get started?

Yes. You must have a Payment Gateway to allow you to securely transact credit card details in your shop.

For more information on Taking Payments Online and the Payment Service Providers that Tiger Commerce integrates with, please read the FAQ: How do you take payments online?

How many products can I have in my Tiger Commerce shop?

There is no limit as to the number of products Tiger Commerce can handle.

Can I bulk upload products?

Yes. In order to successfully bulk upload product information you need to use the simple Product Spreadsheet (CSV) import / export tool. Contained within the Admin Area of the software are step by step instructions of how to use this feature and also the spreadsheet template and an example too.

Can I bulk upload images?

Yes. Tiger Commerce has a unique Batch Uploader tool that allows you to simply drag and drop images from your desktop into appropriate image folders and then upload in one hit. Contained within the Admin Area of the software are step by step instructions of how to use this feature.

How do I get my product information into Tiger Commerce?

Tiger Commerce is designed to be used by anyone and everyone. All areas of the Shop Front are easily updated using the intuitive administration tools and WYSIWIG (What You See Is What You Get) content editors.

Products can be updated singularly or in bulk via the Product Spreadsheet (CSV) import / export tool.

Can I maintain stock levels in Tiger Commerce?

Absolutely. Tiger Commerce has a built in stock management tool that automatically reduces stock levels after successful online transactions have taken place. The tool also includes alerts that inform you when selected products reach a set level of stock or run out of stock completely.

Can I set up trade accounts in Tiger Commerce?

Yes. Creating a trade account is extremely easy. Credit can be applied to individual customer accounts in which transactions are processed against. The software will automatically suspend transactions and alert you to the fact that a trade account has reached its credit limit.

How will I know when I have an order?

Simple. Your Tiger Commerce shop will instantly notify you via email that an order has been processed. The email can be customised in the Email Template editor to provide you with whatever details you prefer e.g. the items ordered, the total of the order etc. You must log into your secure Admin Area to get all details of the order and to process it.

Can I customise delivery charges?

Within Tiger Commerce you can apply multiple delivery options (e.g. Standard / Next Day) and can include delivery options for any continent, country and region in the world. Both price and weight thresholds can be applied.

Can customers view the status of their orders?

Yes. Tiger Commerce has built in features that enable customers to log into their account and view the status of their orders at any time.

In addition, as you process their order through the various stages of your fulfilment, the customer is automatically updated via email of its status keeping them in the picture the entire time.

Where can I find the user guides?

Tiger Commerce has a built in help centre within the Admin Area of the software that contains up to date user guides, video tutorials and the Tiger Commmerce forum. The forum contains advice on a range of subjects to support you and your shop whilst also allowing you to post your own questions to be answered by the Tiger Commerce community.

Included with every Tiger Commerce shop is free software support; this includes free telephone support also!